Talent.com
Customer support / Onboarding specialist

Customer support / Onboarding specialist

GENTY recruitmentBuenos Aires, B, ar
Hace 9 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

Job Description

This is a remote position.

Job Title : Customer Support / Onboarding Specialist

Location : Remote (Colombia) or (Argentina)

Job Type : Full-Time

About Design Manager

Design Manager (with its group of products Design Manager, DesignSpec, Spexx and

Exxpedite) is a leading project management and accounting software built specifically for

interior designers. For over 30 years, we've helped design professionals streamline their

businesses by offering a comprehensive, easy-to-use platform that combines project tracking,

accounting, and client communication tools in one solution. Our mission is to empower

designers to focus on what they do best—creating beautiful spaces—by providing them with the

support and software they need to succeed.

About the Role

We are seeking a detail-oriented, empathetic, and proactive Customer Support / Onboarding

Specialist to join our growing team. This individual will be the first point of contact for new

users, helping them get set up for success while also providing ongoing support to ensure a

smooth and productive experience with our platform.

This is a fully remote, full-time position based in Colombia or Argentina, offering a unique

opportunity to work with a dynamic and customer-centric team supporting clients across the

globe.

Key Responsibilities

  • Guide new clients through the onboarding process, including setup, training, and initial

configuration

  • Deliver exceptional customer support via email, chat, and video calls
  • Troubleshoot user issues and provide timely, clear solutions
  • Educate clients on best practices and features to help them maximize the value of

    • Design Manager

  • Collaborate with internal teams (Product, Sales, and Development) to relay client

    • feedback and improve the platform

  • Maintain detailed records of customer interactions and support tickets
  • Continuously look for ways to improve the onboarding and support process

    • Requirements

    Qualifications

  • 2+ years of experience in customer support, onboarding, or a client-facing role

    • (preferably in SaaS or tech)

  • Strong communication skills in English, both written and verbal
  • Highly organized with a keen attention to detail
  • Ability to explain technical concepts in a clear and approachable manner
  • Comfortable working independently in a remote environment
  • Proficiency with customer support tools such as Zendesk, Intercom, or similar
  • Experience in interior design, project management software, or accounting tools is a plus

    • Benefits

    Why Join Design Manager?

  • 100% remote work with a flexible schedule
  • Opportunity to work with a passionate, supportive, and global team
  • Be part of a respected brand that’s been helping designers for over 30 years
  • Opportunities for growth and learning in a collaborative environment
    • Crear una alerta de empleo para esta búsqueda

    Customer Specialist • Buenos Aires, B, ar