Technical Operations Engineer II / SRE – Remoto LATAM ID 200 / 282

We are looking for

an experienced Technical Operations engineer II to join our team.

The Technical Operations team is responsible for ensuring the stability, reliability, and performance of our production systems. In this pivotal role as a Technical Operations Engineer II, you will be instrumental in maintaining, troubleshooting, and enhancing the performance and reliability of our production systems, with a special emphasis on complex Web3 technologies. This position demands a unique blend of Web3 expertise, technical skills, analytical prowess, and a collaborative approach to ensure operational

excellence.

Hours : 6AM – 2PM EST.

Responsibilities :

• Advanced Web3 Support : Tackle complex Web3 issues, including conducting thorough post-mortems, providing technical direction in customer calls, and leading remediation efforts during incidents.
• System Monitoring and Analytical Skills : Utilize advanced analytical and dashboard skills, including proficiency in tools like Grafana or DataDog, to monitor system performance and health.
• Process and SLA / SLO Management : Define, enforce, and ensure the organization meets stringent SLO / SLA objectives, contributing to the overall health and reliability of our platform services.
• Hands-On Problem Solving : Innovate to solve complex challenges quickly and efficiently, while being disciplined in task follow-through to minimize technical debt and implement preventive measures.
• Collaboration and Support : Work closely with the Support L1 team and other cross-functional teams, fostering a collaborative environment to maintain system efficiency.

Requirements :

Python, Go, or JavaScript. Familiarity with containerization technologies like Docker and Kubernetes.

comparing various cloud providers, hardware configurations, and kernel parameters.

REMOTE LATAM