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PCJ Holding
E-commerce Operations ManagerPCJ Holding • Argentina
E-commerce Operations Manager

E-commerce Operations Manager

PCJ Holding • Argentina
Hace más de 30 días
Descripción del trabajo

Responsibilities:

  • Lead end-to-end execution of ecommerce logistics and order fulfillment activities, guaranteeing accurate and timely fulfillment and delivery.
  • Closely manage 3PLs and fulfillment partners with focus on operational excellence, cost management, proactively monitoring performance and day to day execution .
  • Develop data sets, queries, reports and other analytical tools needed to make real time business decisions and gather insights for performance management .
  • Serve as functional expert with an in-depth knowledge of all ecommerce fulfillment operations .
  • Identify and drive key areas of optimization or improvements to systems and processes which will provide measurable cost savings, or which are needed to support growth .
  • Develop and manage department KPIs, performance metrics, COGS, and operational budget, analyzing drivers of both favorable and negative variances, and proactively proposing and implementing improvement measures .
  • Ensure successful execution of initiatives including defining goals, scope, and timelines, developing business case/ROI models, and measuring predicted results .
  • Monitor and advocate formalization and documentation of processes and SOP’s; identify process gaps/improvements and tools to improve efficiency .
  • Partner closely with cross-functional teams, including Customer Service, Finance, Product, Marketing, and Engineering, on ongoing and new initiatives .
  • Clearly and proactively communicate operational status, updates, and expectations to all internal teams and fulfillment partners as needed .

Candidate Profile and Position Requirements:

  • 5+ years of previous operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
  • Bachelor’s degree in Business or Computer Science, MBA/MA/MS a plus.
  • Data lover with strong quantitative and analytical background and experience with SQL and other programming tools.
  • Highly motivated self-starter with experience working in start-ups where flexibility, adaptability and nimbleness are required for success.
  • Extremely detail-oriented and organized, with strong time management skills and ability to multi-task.
  • Quick learner with strong problem-solving skills and a natural talent for process improvement – you see the gaps and you love working out how to fix them.
  • Strong communicator (written and verbal) and active listener who comes with an open-mind and can effectively incorporate cross-functional partners in key decisions.
  • Effective relationship-building skills, ability to cultivate strong partnerships across external and internal partners.
  • Passionate about customer satisfaction and willing to do whatever it takes to achieve it.
  • Expert in using Excel and building data models, as well as, Word and PowerPoint.

What we can offer?

  • A fun and fulfilling place to work
  • Competitive pay.
  • Health, dental, vision & life insurance
  • 401k retirement savings plan
  • Yearly handbag allowance
  • Product discounts

Benefits:

  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance
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E-commerce Operations Manager • Argentina

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