Help Desk Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS – Manager

Grade: 12

Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility:

• Responsible for end results, providing operational/customer service.
• Providing leadership and direction to large technical teams and may regularly manage through other supervisors.
• Coaches Supervisors to meet service level agreement objectives.
• Plans, delivers and optimizes the delivery of call/incident management services.
• Recruits, trains and develops multiple teams.
• Partners with sales and/or country management team to present capabilities.
• Contributes to bids and competitor assessment initiatives.
• Maintains and ensure relationships with key customers.
• Adapts global processes to meet local requirements.
• Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
• Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance.
• Conduct management, team meetings and activities.
• Provide guidance and support in special projects to continuously improve processes, tools, systems and organization.
• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
• Support and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements.
• Responsible for ensuring the team completion in all mandatory/recommended training courses.

Basic Qualifications:

• Excellent communications, soft and relationship building skills.
• Strong organizational and leadership skills.
• Strong commitment to the corporate processes and goals.
• Proficient in MS Office (Word, Excel, Outlook and Power Point).
• Excellent verbal and written communication skills.
• Problem solving and analytical skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job