Support Specialist

Part Time Job Engagement: Perm The Role We are looking for a Support Specialist to join our team and provide top-notch technical support to our customers. If you are a dynamic problem-solver who enjoys helping people, takes pride in providing high-quality service , and thrives in a fast-paced environment, we’d love to hear from you! Roles & Responsibilities Customer Support: Act as the first point of contact for customers seeking technical assistance via phone or email. Troubleshooting: Perform remote diagnostics, identify issues, and determine the best solutions for customer problems. Help Desk Ticketing: Work with a ticketing system to track and resolve customer support requests efficiently. System Management: Install and configure computer hardware, software, networks, printers, and scanners . Active Directory & Microsoft 365: Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory. Documentation: Maintain and update user guides, technical documentation, and training materials. Training & Mentorship: Coach and train junior Support Specialists. Inventory Management: Keep IT inventory organized and update asset records in FreshService . Vendor & Partner Collaboration: Engage with third-party providers for support and issue escalation. Client Engagement: Schedule and manage appointments with clients, ensuring all engagements are met. Continuous Learning: Follow the Microsoft training path provided by the Team Lead and achieve set goals. Team Collaboration: Attend meetings, participate in team activities, and contribute to a positive and productive work environment. Ideal Profile Qualifications Degree in Computer Science or Information Technology (preferred). Experience with Windows and Mac operating systems . Basic knowledge of Active Directory environments and Microsoft 365 . 1+ years of experience in an IT Help Desk role. 2+ years of experience in a customer service role. Bilingual in English and French (Required). What's on Offer? Work alongside & learn from best in class talent Excellent career development opportunities Great work environment