Sr Sales Specialist, Amazon Connect

Amazon Connect is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver improved customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components channels and vendors managing long term commitments and very complex pricing models and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management contact center) is a self-starter and is willing to operate both tactically and strategically. As a key team member in this fast growing space sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers business.

This role covers the SOLA territory: Chile Argentina Paraguay and Uruguay.

Key job responsibilities
- Drive revenue in a defined territory by partnering with multiple account teams and partners to meet or exceed targets navigating sales cycles and accelerating implementations to originate and close Amazon Connect opportunities.
- Build deep customer relationships to fully understand their business solutions and technical needs and articulate compelling value propositions that address their specific challenges.
- Develop and execute comprehensive account/territory plans supporting multiple account teams to drive achievement of revenue and win goals.
- Build manage and close a pipeline of Amazon Connect revenue while driving business development initiatives in partnership with Go To Market Strategy and Partner Development resources to expand market penetration.
- Prepare and deliver business reviews to AWS senior management teams.

About the team
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
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Mentorship & Career Growth
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- 5 years of direct sales or business development in software cloud or SaaS markets selling to C-level executives experience
- Experience using English communication skills both written and verbal to foster seamless interaction with stakeholders at all levels
- 5 years experience selling into contact centers

- 5 years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1