DDI Operations Engineer Senior

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

Key Responsibilities

• Administer and support enterprise DNS DHCP and IPAM services within a global environment.
• Monitor troubleshoot and resolve incidents impacting DDI infrastructure and related network services.
• Manage DNS records DHCP scopes IP allocation activities and related configuration changes.
• Support DDI modernization and migration initiatives including transition activities to global DDI platforms.
• Perform system administration patching upgrades and configuration maintenance across DDI environments.
• Leverage monitoring and operational tools to ensure service health availability and compliance with established service levels.
• Conduct root cause analysis and support problem management activities for critical incidents.
• Act as a technical SME and collaborate with stakeholders partners and operational teams to implement DNS/DHCP changes and support technical initiatives
• Maintain operational documentation knowledge articles and standard operating procedures.
• Contribute to continuous improvement initiatives and support a 24x7 operational environment when required.

Required Qualifications

• Minimum 3 years of experience supporting Enterprise DDI (DNS DHCP and IPAM) environments.
• Hands-on experience administering and troubleshooting DNS and DHCP services in enterprise environments.
• Experience managing DNS records DHCP scopes IP allocation and related configuration activities.
• Strong understanding of IP networking concepts and experience troubleshooting network-related issues.
• Experience working with Windows and Linux server environments.
• Hands-on experience using Linux/Unix command-line environments.
• Experience supporting incident problem and change management processes.
• Ability to perform root cause analysis (RCA) for critical incidents and service disruptions.
• Bachelors Degree in Information Technology Computer Science Engineering or a related field.
• Excellent communication collaboration and documentation skills.

Preferred Qualifications

• Experience with BlueCat DDI solutions and migration activities.
• Experience with Active Directory DNS and DHCP services in Microsoft environments.
• Familiarity with DDI monitoring and operational tools such as ThousandEyes SolarWinds Splunk or similar platforms.
• Knowledge of DNS security concepts and best practices.
• Experience working in mixed operating system environments including Linux Unix and Microsoft platforms.
• Cloud and/or Security certifications preferred.
• Experience supporting large-scale global infrastructure or 24x7 operational environments.
• Exposure to networking technologies and platforms such as Cisco Palo Alto BlueCat Infoblox or Microsoft networking solutions.

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

-Understand the importance of have a correct information management

-Knowledge of information Security and Data Protection

-Correct information Security management

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Creativity Embracing Change Emotional Regulation Empathy Enterprise Architecture (EA) Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Learning Agility 11 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1