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HyperGuest
1st Tier Support- LATAMHyperGuest • Buenos Aires, Buenos Aires, Argentina
1st Tier Support- LATAM

1st Tier Support- LATAM

HyperGuest • Buenos Aires, Buenos Aires, Argentina
Hace 5 días
Descripción del trabajo

HyperGuest is looking for a 1st tier support to join our team in LATAM!

As a 1st Tier Support at HyperGuest you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:

You will take initiative in finding the root cause and solve it whenever possible by investigating the problem while assisting the customers.



Responsibilities:

  • Provide information and advice to users on our connection and distribution types
  • Proactively connect with clients to troubleshoot technical issues
  • Investigating problems and guiding customers through troubleshooting processes
  • Respond to incoming requests for assistance via email (proactive outbound calls might be needed).
  • Ensure excellent service and a high level of customer satisfaction
  • Maintain client relationships through product support
  • Report customer feedback/issues to relevant departments & follow up
  • Taking ownership of your work and contributing to the enhancement of our support processes

Requirements:

  • Excellent English and Spanish both written and spoken- Must
  • Previous experience in other SaaS hospitality- a plus
  • Experience on ticketing systems management & configuration such as Zoho
  • Experience in managing customer inquiries and resolving technical issues
  • Positive attitude and sense of responsibility
  • Strong communication skills and a customer-centric approach
  • Ability to deal with difficult situations in a polite manner and solution- face mind
  • Familiarity with hospitality industry practices and reservation systems -a plus


Employment Type : Remote
Experience: years
Vacancy: 1

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1st Tier Support- LATAM • Buenos Aires, Buenos Aires, Argentina

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