HR Specialist

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

We are seeking a bilingual HR Support Representative to serve as the first point of contact for employees managers candidates vendors and other stakeholders with HR-related questions and requests. This role is responsible for responding to inquiries regarding HR policies procedures and programs through multiple communication channels including phone email chat web requests and in-person interactions.

The ideal candidate will provide exceptional customer service accurately document and track inquiries in HR systems collaborate with HR specialists to resolve issues and escalate complex cases when needed. This position also contributes to process improvement initiatives maintains knowledge resources and supports HR administrative and purchasing activities.

Key Areas of Responsibility:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure
• Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees third parties and vendors
• Position interacts with managers prospective candidates and employees via e-mail web requests chat phone or in person
• Works directly with employees HR specialists and other teams to resolve a query
• Gathers information and records data in HR tools trackers and database
• Escalates a query to appropriate Specialist or Subject matter expert in case needed
• Suggests and works on process improvements and updates continuously
• Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor
• HR Purchasing

Basic Qualifications and Requirements:

• At least 1 years experience in HR environment
• University Degree
• Fluency in Spanish and English language
• Previous experience in HR Administration (preferably in a large corporation/ 500 employees and mass document preparation is an advantage)
• Advanced MS Office skills
• Excellent communication skills
• Previous experience in client-facing environment preferred
• Fluency in Portuguese preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1