Technical Lead - Amazon Connect / AWS / Terraform - Federal Government
Technical Lead - Amazon Connect / AWS / Terraform - Federal Government
- Initial 12 month contract + 12 month extension option
- Rewarding hourly rates $$ delivering enterprise cloud contact centre solutions
We are seeking experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Contact Centre Systems Technical Leads will lead the design, development and ongoing enhancement of cloud-based contact centre platforms, driving AWS-based solutions that support critical customer engagement services across a large-scale digital environment. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.
The successful Contact Centre Systems Technical Leads will be responsible for, but not limited to:
- Designing, building and supporting AWS Amazon Connect contact centre solutions
- Developing AWS microservices architectures using Lambda, API Gateway, S3, DynamoDB and Step Functions
- Leading integrations between contact centre platforms and enterprise systems
- Implementing Infrastructure as Code, CI/CD pipelines and secure DevOps practices
- Providing technical leadership, mentoring and stakeholder engagement across delivery teams
The successful Contact Centre Systems Technical Leads will have:
- Extensive experience with AWS Cloud and Amazon Connect platforms
- Strong experience designing microservices, APIs and enterprise integration solutions
- Proven full-stack development experience across front-end, back-end and integration layers
- Experience with Terraform, CI/CD pipelines, Git, GitLab, Jenkins and DevOps methodologies
- AWS Solutions Architect, AWS Developer or related AWS certifications highly regarded
This is a great opportunity to work with a leading Federal Government Agency and drive the delivery of enterprise-scale AWS Contact Centre solutions. The successful Contact Centre Systems Technical Leads will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.
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