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Fashion Account Director, Client Experience
Fashion Account Director, Client ExperiencePower Digital Marketing • Quilmes, Buenos Aires, Argentina
Fashion Account Director, Client Experience

Fashion Account Director, Client Experience

Power Digital Marketing • Quilmes, Buenos Aires, Argentina
Hace 20 días
Descripción del trabajo

Fashion Account Director, Client Experience

Join to apply for the Fashion Account Director, Client Experience role at Power Digital Marketing .

About Power Digital Marketing

We are a tech‑enabled growth firm at the intersection of marketing, consulting & data intelligence. We help brands drive revenue growth and brand recognition through services such as SEO, paid media, social, programmatic, public relations, influencer marketing, email + SMS, conversion rate optimisation, retail marketing and creative. Our proprietary technology, Nova, analyses first‑party data to simplify media planning and architecture across the customer journey.

Role Overview

As an Account Director, you will lead digital marketing initiatives for fashion clients, guiding integrated campaigns across paid, owned and earned media. You will coach account teams, build client relationships and drive performance through data‑driven insights and business‑aligned metrics.

Key Responsibilities

  • Leverage AI technologies and Nova ecosystem to optimise business processes.
  • Establish and maintain strong relationships with client decision makers, hosting monthly check‑ins.
  • Develop comprehensive marketing strategy across paid, owned & earned channels to meet or exceed client objectives.
  • Provide data‑driven insights, reporting and actionable next steps.
  • Guide media‑planning decisions, audience targeting and platform attribution.
  • Lead contract renewal and expansion strategy to grow client partnerships and revenue.
  • Mentor and coach account team members, delivering timely feedback and fostering servant leadership.

Role Requirements

  • Bachelor’s degree in Marketing, Communication or a related field.
  • 8+ years of digital marketing experience with strategic planning and client services.
  • Proven track record delivering high client satisfaction scores.
  • Experience with CRM / Marketing operations platforms such as Salesforce, Shopify or HubSpot.
  • Ability to discuss business‑level metrics such as LTV : CAC, MER.
  • End‑to‑end campaign leadership across multi‑channel environments.
  • Excellent rapport building with executive‑level stakeholders.
  • Self‑starter, high energy, positive attitude, organised and strong time‑management skills.
  • Entrepreneurial mindset with a passion for problem‑solving and continuous learning.

    • Key Performance Indicators

  • ETCR or Expansion to Churn Ratio (quarterly).
  • MRR Closed Service Expansion Retainer per month (quarterly).
  • Client NPS average 8.8.

    • Most Important Things

  • Team coaching and development.
  • Marketing strategy, development & execution.
  • Client retention and revenue growth.

    • Benefits

    Contract role with competitive compensation, flexibility and growth opportunities within a people‑first culture that values diversity and inclusion.

    Equal Opportunity Employer

    We are an Equal Opportunity Employer. We celebrate diversity in all forms and encourage applicants from all backgrounds to apply.

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    Director • Quilmes, Buenos Aires, Argentina