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The BSC HR Operations Director reports directly to the Air Liquide Argentina Business Shared Services BSC General Director. This position leads the strategic direction and operational execution of HR services across the Americas, covering 10 countries and multi-cluster businesses in a fast pace growth environment of its portfolio offering. This role is responsible for ensuring the efficient and effective delivery of HR processes, driving continuous improvement, and fostering a customer-centric culture. The Director will manage a diverse team of HR professionals, optimize technology utilization, and maintain compliance with relevant regulations across multiple jurisdictions, all in alignment with the organization’s goals.
Key Responsibilities
Leadership & Management
- Lead the delivery of standardized and efficient HR processes across multiple countries, including but not limited to :
- Onboarding / Offboarding
- Talent Acquisition Administration
- Employee Data Management
- Payroll Administration
- Compensation, Benefits & International Mobility Administration and Support
- Learning & Development Administration
- Employee Relations Support
- HR Reporting and Analytics
- Manage day-to-day operations of the HR BSC Operations team, ensuring legal compliance and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality and efficiency.
- Lead, mentor, and develop a high-performing team of HR professionals across multiple languages.
- Foster a collaborative and inclusive work environment that promotes teamwork, innovation, and customer satisfaction.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Develop and implement training programs to enhance team skills and knowledge.
- Manage team capacity and workload to ensure efficient service delivery.
- Ensure best practices for compliance, effectiveness and efficiency
Stakeholder Management & Communication :
Build and maintain strong relationships with key stakeholders, including HR Business Partners, business leaders, and employees across all supported countries, as the case may be.Act as a trusted advisor to stakeholders on HR service-related matters.Develop and implement effective communication strategies to ensure clear and timely communication with stakeholders.Manage vendor relationships and ensure service quality.Lead and manage cross functional projects.Drive strategic HR BSC Operations program initiatives and deliver an excellent employee experience at a fast-growing global capacityBudget / Financial planning & reporting
Set and drive HR BSC Operations annual budget and financial planning processFollow-up financial performance and cost base reduction opportunitiesReport HR BSC Operations performanceProcess Improvement
Actively participate and implement at local level the Global HR BSC Operations service delivery modelWork directly with internal stakeholders and third party to successfully implement Global HR BSC Operations service delivery modelDevelop expert communities, best practice sharing, lessons learned and cross training to eliminate single points of failure and increase collaboration between teamsIdentify efficiencies and recommend process improvements to reduce costs and ensure compliance with company policiesProactively identify new trends and technologies for possible implementation and make recommendations on replacing or improving existing ineffective systems or processesMonitoring of initiatives implementationHR Digital Solutions
Oversee the management of employee records and HR systems, ensuring data accuracy, security, and complianceImplement automation and process improvements to enhance service delivery and reduce administrative burdenHR Data Management
Lead the production of accurate and timely HR reports and dashboards for senior leadershipAnalyze operational data to identify trends, measure efficiency, and recommend actionable improvementsProactively identify and mitigate risks associated with HR BSC Operations and service deliveryAre you a MATCH?
Qualifications & Requirements
Education
University degree in Human Resources, Business Administration or related fieldExperience
Minimum of 8–10 years of HR experience, with at least 5 years in a leadership role in a shared services environmentProven track record of managing multiple HR functions in a shared services or center of excellence environmentExperience in managing international payroll and benefits administration.Experience in HR systems and data analytics toolsSkills & Competencies
Leadership : Strong ability to inspire, motivate and develop diverse teamsStrategic Thinking : Capable of aligning HR strategies with business objectivesDemonstrated experience in managing HR services in a multi-language and multi-country environment.Ability to adapt communication strategies to meet the needs of diverse populations.Excellent interpersonal and communication skills, with the ability to influence at all levelsAnalytical Skills : Proficient in data analysis and interpretation to drive decision-makingProject Management : Skilled in managing complex projects with multiple stakeholdersChange Management : Ability to lead and manage change initiatives effectively.Problem-Solving : Adept at addressing operational challenges with innovative solutionsHR Process Expertise : Deep understanding of core HR processes and best practices.Compliance & Risk Management : Knowledge of relevant labor laws, data privacy regulations, and compliance requirements.Language Proficiency : Fluency in English is essential. Additional language proficiency relevant to the supported countries is highly desirable.Highly organized and managing prioritiesWorking in a fast-pace multicultural environment : adaptation & decision makingTechnical Proficiency : Knowledge of HRIS platforms, reporting tools and Google SuiteOur Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Human Resources
Industries
Chemical Manufacturing
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