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Remote Client Success Associate

SnaphuntArgentina

Hace más de 30 días

Tipo de contrato

A tiempo completo

Descripción del trabajo

The Offer

Create from anywhere! We are 100% remote
Fixed Hours, Every Week
Steady Income, Always on Time
Full Access to Adobe Creative Cloud, On Us
14 Countries, One Global Creative Team
Grow as a Creative Through Wide-Ranging Client Work

Amazing Culture Guided by our Core Values

The Job

Key Objectives and Responsibilities

Track and identify potential red flags during the first 30 days of client onboarding to ensure a seamless experience. Follow up on post-onboarding metrics to address any risks or concerns.

Assist in preparing business review documents and account analyses to support the larger Customer Success team.

Conduct onboarding calls for clients as needed, ensuring clarity around expectations and processes.

Monitor client communications across Slack, the Design Pickle Platform, and email to identify satisfaction issues or potential expansion opportunities.

Review client production data to uncover growth opportunities and escalate findings to the Customer Success team.

Update CRM systems such as HubSpot with relevant client interactions, red flags, and opportunities for growth.

Document client feedback and suggestions to help improve product and service offerings.

The Profile

Specific to your role, we’re looking for individuals who have…

1+ years in a customer-facing role, preferably in a SaaS B2B environment or creative environment.

Experience with CRM tools (HubSpot preferred) and collaboration platforms like Slack.

Strong organizational and multitasking skills, with attention to detail.

A proactive attitude toward identifying churn risks and expansion opportunities.

A basic understanding of client success metrics such as Net Promoter Score (NPS) and customer retention.

An eagerness to learn new tools and technology quickly.

Exceptional written and verbal communication skills, with an understanding of the importance of documenting everything.

Bonus Pickle Points

Familiarity with customer support tools like Intercom.

Familiarity with Confluence and Jira.

Experience working with creative teams or managing creative projects.

Knowledge of Design Pickle’s platform or similar creative services tools.

The Employer

Our client is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate. Founded in Scottsdale, Arizona

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Associate • Argentina