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IT Support Specialist - Level 2 (Managed Services)

IT Support Specialist - Level 2 (Managed Services)

WorkanaAR
Hace 4 días
Tipo de contrato
  • Teletrabajo
  • Quick Apply
Descripción del trabajo

Full-time | Remote | CST Coverage

We’re a remote-first infrastructure company (~100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team. You’ll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.

What You’ll Do

  • Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).
  • Handle escalations from Level 1, troubleshooting and resolving issues independently.
  • Manage onboarding / offboarding : account setup, equipment provisioning, Active Directory management.
  • Document tickets, resolutions, and system changes in ConnectWise (or similar).

Requirements

  • 3+ years of IT support experience, ideally at an MSP.
  • Strong Windows OS, Active Directory, and Microsoft 365 skills.
  • Networking fundamentals (DNS, DHCP, VPN).
  • Fluent English, comfortable supporting US clients.
  • Bonus : ConnectWise / Datto experience.

    • Benefits

  • 8-hour CST shifts : Noon–8pm weekdays , plus one weekend day (8am–5pm) .
  • Days Off : One weekday off + one weekend day off.
  • Device will be provided.
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