Talent.com
Esta oferta de trabajo no está disponible en tu país.
Quality Control Specialist

Quality Control Specialist

Un Mejor EmpleoBuenos Aires, Argentina
Hace más de 30 días
Descripción del trabajo

Descripción de la Plaza

Position Title : Quality Control Specialist

Location : Remote

Employment Type : Full-Time

Experience Level : 4+ Years

Company : Teamficient - www.teamficient.com

Salary Range : $800 - $1000 (Negotiable for highly experienced candidates)

Company : Teamficient - www.teamficient.com

Salary Range : $800 - $1000 (Negotiable for highly experienced candidates)

Job Overview :

We’re looking for a detail-oriented and proactive Quality Control Specialist to join our team. This role plays a critical part in ensuring the quality and effectiveness of our lead generation and client communication efforts. You will be responsible for monitoring calls and campaigns, supporting training initiatives, and helping maintain high-performance standards across the team.

Key Responsibilities :

Monitor and evaluate call recordings to ensure alignment with quality standards and scripts

Audit outbound campaign materials, including emails, call scripts, and social media content

Provide clear, actionable coaching and feedback to improve communication performance

Maintain and manage QA scorecards, tracking dashboards, and regular evaluation schedules

Identify and report gaps in performance, compliance, or training needs to management

Participate in weekly QA calibration sessions and monthly performance reviews

Provide backup support for inbound and outbound calls during staff absences or high-volume periods

Qualifications :

Bachelor’s degree in Communications, Business, or a related field

Minimum of 4 years of experience in quality assurance, coaching, or supervisory roles

Familiarity with CRM systems, QA tools, and virtual call platforms

Exceptional attention to detail and organizational skills

Excellent verbal and written communication abilities

Strong analytical and problem-solving capabilities

Bilingual in English and Spanish is preferred

System Requirements :

Desktop / Laptop

Intel Core i5

4GB RAM for multitasking requirements

Workstation free from any Noise and Distractions

Backup Internet Connection

USB Headset with Noise Cancelling

Backup for Power Outage : Generator / UPS or Alternative Location

Benefits :

Competitive salary based on experience

Friendly, collaborative, and inclusive team culture

Opportunity to work on innovative, international digital projects

This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support!

For any questions, please send an email to xxxxxxxxxx@xxxxxxx.xxx

Note : Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

5-10 años

Crear una alerta de empleo para esta búsqueda

Control • Buenos Aires, Argentina