Foreign Exchange E-Trading Client Services Analyst

As a Foreign Exchange E-Trading Client Services member within the FX eTrading Middle Office (eTMO) you will be responsible for providing excellent customer service to all incoming client queries working with the Front Office to enable clients to deal electronically helping maintain our onboarding queues to meet SLAs determined by the business and rapidly identifying and remediating any client issues/queries raised by Front Office Middle Office Back Office and/or the client.

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Banks proprietary and multi-dealer electronic tradingand payments platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading / payment needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding training and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.

Job Responsibilities:

• Providing excellent customer service to all incoming client queries
• Working with Front Office to enable clients to deal electronically
• Help maintain our onboarding queues to meet SLAs determined by the business
• Rapidly identify and remediate any client issues/queries raised by Front Office Middle Office Back Office and/or the client

Required Qualifications:

• Ability to question risk in processing a request from Front Office questioning mindset required with clear communication to management should concern arise.
• Able to understand complex system processes.
• Ability to communicate clearly with internal stakeholders as well as clients.
• Ability to manage critical system issues and navigate through successful resolution.
• Good analytical skills due diligent and attention to detail
• Excellent interpersonal skills good attitude and strong communication / presentation skills

Preferred Qualifications:

• Knowledge ofProducts Covered (Foreign Exchange Commodities)
• Experience of working with vendor systems