Support Specialist

Part Time Job

Engagement : Perm

The Role

We are looking for a Support Specialist to join our team and provide top-notch technical support to our customers. If you are a dynamic problem-solver who enjoys helping people, takes pride in providing high-quality service , and thrives in a fast-paced environment, we’d love to hear from you!

Roles & Responsibilities

• Customer Support : Act as the first point of contact for customers seeking technical assistance via phone or email.
• Troubleshooting : Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.
• Help Desk Ticketing : Work with a ticketing system to track and resolve customer support requests efficiently.
• System Management : Install and configure computer hardware, software, networks, printers, and scanners .
• Active Directory & Microsoft 365 : Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory.
• Documentation : Maintain and update user guides, technical documentation, and training materials.
• Training & Mentorship : Coach and train junior Support Specialists.
• Inventory Management : Keep IT inventory organized and update asset records in FreshService .
• Vendor & Partner Collaboration : Engage with third-party providers for support and issue escalation.
• Client Engagement : Schedule and manage appointments with clients, ensuring all engagements are met.
• Continuous Learning : Follow the Microsoft training path provided by the Team Lead and achieve set goals.
• Team Collaboration : Attend meetings, participate in team activities, and contribute to a positive and productive work environment.

Ideal Profile

Qualifications

What's on Offer?