BPO Senior Director

Req ID :

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US).

Job Title : Senior Director – Training

Must Live in Continental United States

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $179,500

About the Role :

We are seeking a dynamic and experienced Senior Director to lead our Training Department within a fast-paced BPO environment . This strategic leadership role is responsible for developing and executing training programs that enhance operational performance, improve customer experience, and support employee growth across multiple service lines and geographies.

The ideal candidate will have a strong background in BPO operations, adult learning methodologies, and leadership development, with a proven ability to drive results through scalable training initiatives.

Key Responsibilities :

• Design and implement training strategies that align with BPO business goals and client expectations.
• Lead and mentor a global team of training managers, instructional designers, and facilitators.
• Collaborate with operations, quality, and client services to identify performance gaps and training needs.
• Oversee onboarding, upskilling, and leadership development programs across multiple accounts and verticals.
• Ensure training content is current, engaging, and compliant with client and regulatory requirements.
• Leverage data and analytics to measure training effectiveness and continuously improve learning outcomes.
• Manage training budgets, vendor relationships, and technology platforms (e.g., LMS, e-learning tools).
• Drive innovation in training delivery, including virtual learning, gamification, and microlearning.

Qualifications :

Preferred Skills :

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

#J-18808-Ljbffr