Post-Sale Customer Success & Upselling Specialist

About Adrian Magnus | Part of Carazo Enterprise SL

Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.

Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.

Position Summary

This hybrid role bridges post-sale customer support and upselling, making it a vital part of our client lifecycle. The ideal candidate is bilingual in English and Spanish, and confident in managing client relationships after purchase — from resolving issues and ensuring satisfaction to recommending new products and encouraging repeat sales. This is a proactive, remote position focused on long-term client engagement, retention, and revenue growth.

Key Responsibilities

• Serve as the first point of contact for post-sale customer questions and support
• Confirm product delivery and resolve issues efficiently
• Maintain high levels of customer satisfaction and trust
• Proactively reach out to previous clients to offer repeat purchases or product upgrades
• Identify upsell opportunities and present offers in a non-intrusive way
• Log interactions and feedback to support data-driven decision-making
• Coordinate with sales, logistics, and support teams to ensure smooth after-sale operations

Requirements

Ideal Candidate Profile

Benefits