Partner Experience Manager

The Partner Experience Manager plays a pivotal role in the company’s success by owning relationships with our global community of linguistic partners. Since our entire business model depends on the performance and scalability of our supply chain, this role is critical to ensure the best resources choose to work with our company - and want to stay.

The Partner Experience Manager focuses on relationship quality, rate optimization, strategic alignment, and partner advocacy, supporting cross-functional collaboration to ensure long-term supply chain health and mutual success. While the community strategy is defined by a dedicated Community Engagement Advisor, this role executes that strategy to ensure the day-to-day partner experience reflects the company’s values and goals.

Responsibilities

Partner Relationship & Retention

• Serve as the main point of contact for a portfolio of patent & legal linguistic partners, building trusted, lasting relationships.
• Conduct regular business reviews to understand partner goals, discuss high-level performance, and identify development opportunities.
• Ensure a smooth partner journey after onboarding and act as an advocate internally for their needs and capabilities.
• Support sourcing teams with relationship transitions and onboarding of high-priority partners.

Performance Alignment

Community Execution & Engagement

Cross-Functional Collaboration

Requirements

Experience

Attributes

Detalles

Founded in 2005, tbo . is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.

tbo . aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.

tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.

tbo. It is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24 / 7, 363 days a year on a follow the sun format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima. Certified under five separate international quality norms.

Join our growing staff and boost your career in a global organization!

At tbo. , we believe that fostering an inclusive culture and a diverse environment makes us stronger. We are an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow. We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements, promoting a workplace free from discrimination.

#J-18808-Ljbffr