Account Director, Client Experience

Account Director, Client Experience

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Overview

We are a tech-enabled growth firm at the intersection of marketing, consulting & data intelligence, igniting revenue and brand recognition for leading and emerging companies worldwide. As a people-first firm, we value diversity in backgrounds and experiences, believing that culture and people are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture, and services. We offer best-in-class services including SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email & SMS, Conversion Rate Optimization, Retail Marketing, and Creative.

At Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately delivering irrefutable value for our clients. Our proprietary technology, Nova, analyzes businesses through first-party data, simplifying marketing investment planning and providing unparalleled value. Managing billions in media, our dynamic team of consultative marketers, creatives, analysts and technologists challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

Key Responsibilities

• Employ AI technologies to enhance and optimize business processes.
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.
• Establish strong relationships with client key decision makers by hosting monthly one-on-one check‑ins to gauge sentiment, solicit feedback and share additional opportunities.
• Guide the account team with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives.
• Leverage data and analytics to identify strategic opportunities; translate learnings into clear and concise reporting with actionable next steps.
• Use overlapping datasets to find the truth and make better marketing decisions; prioritize business metrics to guide strategy, decisions and budgets.
• Lead the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; review and analyze client contracts regularly to ensure goals are on target.
• Work with the Account Manager and internal account team to identify additional strategies to improve performance and expand client partnerships.
• Manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue.
• Lead by example and practice servant leadership; deliver timely, specific feedback to account team members to up‑level existing client services.
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed.

Role Requirements

Key Performance Indicators

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

General Business

Industries

Computer Games

Benefits

We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity includes race, gender identity, age, disability status, veteran status, sexual orientation, religion and many other aspects of identity. All employee viewpoints are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information or to induce you to pay a fee for services related to recruitment or training. Power Digital does not charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at / .

If you have any doubts about the authenticity of any messaging on behalf of Power Digital, please send us an email at

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