Sea Logistics Operational Care Expert, Documentation

Sea Logistics Operational Care Expert, Documentation

Buenos Aires, Ciudad Autónoma de Buenos Aire, Argentina | Frachttransport und Kundenservice | Vollzeit | AR2167142

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

The Operational Care is responsible for managing the coordination of customer shipments by securing buy rates (when required) and capacity with qualified carriers / partners. Specifically, Seafreight Import Operational Care will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by : executing the necessary bookings with our partners, executing the requisite data entry, generating the required documentation , and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.

Your Responsibilities

• Acknowledgment of file / prepare shipment file for import shipment handling
• Coordinate with customer care, haulers and carriers for the imports of shipment
• Review and insure alignment of shipping instructions including to clarify any deviations / conflicts taking country regulations, export compliance and rate and routing information into consideration
• Profit Maximization
• Immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• Initiate and resolve any rate discrepancies
• Work with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations

Your Skills and Experiences

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!