Principal Genesys Cloud Ps Consultant

Overview

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Responsibilities

• Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
• Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
• Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
• Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
• Modify Genesys system configurations to meet evolving business requirements and operational factors.
• Lead the planning and execution of new contact center technology deployments and system upgrades.
• Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
• Contribute to the seamless switchover of Genesys contact center systems to the production environment.

Qualifications

Nice to have

We offer

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.

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