Salesforce AI & Automation Associate

About Kompetenza

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals . Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.

Role Overview

We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce , including third-party AI platforms and APIs.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey .

Requirements

Key Responsibilities

• AI & Automation Development
• Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions .
• Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management .
• Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
• Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
• Customer Engagement & AI Mentorship
• Work directly with clients to understand their needs and guide them through the AI journey .
• Assist in training client teams on using AI-powered service and sales tools.
• Help design and implement custom AI solutions based on business requirements.
• Provide ongoing support and mentorship to customers at every stage of AI adoption.
• Workflow & Process Optimization
• Assist in building and automating customer interactions using AI-driven tools.
• Support cross-platform AI integrations , including non-Salesforce automation solutions.
• Work with senior engineers to test, refine, and improve AI-powered service experiences .
• Learning & Collaboration
• Stay updated on AI trends inside and outside the Salesforce ecosystem .
• Collaborate with sales, service, and technical teams to implement AI solutions.
• Participate in training sessions and mentorship programs to develop expertise in AI and automation.

Key Requirements

Technical Skills

Soft Skills & Experience

Why Join Kompetenza R&D?

Benefits

✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand.

✅ High earning potential – competitive salary with commission-based incentives.

✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US .

✅ Remote-friendly work environment – flexible working location and schedule.