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Customer Solutions Consultant

MeasuredAR

Hace más de 30 días

Tipo de contrato

Teletrabajo

Quick Apply

Descripción del trabajo

About Measured

Measured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, est, plan, and optimize over $35 billion in full-funnel media investments. Measured’s unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.

The Role

We’re looking for a Customer Solutions Consultant to support data integrity, platform performance, and seamless onboarding of new data vendors post-sale. In this cross-functional role, you will partner closely with Customer Success, Product, and Engineering teams to diagnose and resolve complex data issues, ensure accurate client reporting, and maintain platform reliability at scale.

You will play a critical role in validating client implementations, troubleshooting data anomalies, and driving technical improvements that enhance customer value and long-term retention.

Requirements

Key Responsibilities

Own the technical investigation and resolution of data integrity issues across client dashboards
Partner with CS and Product to triage platform effectiveness issues and propose root-cause solutions
Support the onboarding of new data vendors and integrations post-sale, validating connectivity and completeness
Collaborate with Engineering to resolve systemic data ingestion or transformation problems
Ensure client reports and test results reflect clean, complete, and correct data
Build and maintain internal tools, checklists, and validation processes to support quality control
Act as a technical escalation point for the Customer Success team
Identify repeatable technical patterns in client issues to drive process or product improvements
Support internal QA and validation before new features or enhancements are rolled out to clients

What Success Looks Like

Time-to-resolution on data / platform issues

% of vendor integrations completed without rework

Accuracy of post-implementation QA

Internal partner satisfaction (CS, Product, Engineering)

Reduction in recurring data issues per client

Ideal Experience

2–4 years of experience in a technical support, post-sales engineering, or data operations role at a SaaS or martech company

Strong understanding of data workflows, integration pipelines, or ETL processes

Familiarity with digital marketing platforms (Meta Ads, Google Ads, GA4, etc.)

Proficient in Excel / Google Sheets; SQL and / or Python a plus

Experience with customer-facing roles and ability to translate technical issues into client-friendly language

Organized and analytical thinker with excellent debugging and root-cause analysis skills

Experience onboarding or managing third-party data sources, APIs, or vendor integrations

Strong project management skills and the ability to juggle multiple priorities

Experience with data visualization tools (e.g., Looker, Tableau, Domo)

Familiarity with platforms like Segment, mParticle, or CDPs

Exposure to API management or scripting languages (JavaScript, Python, etc.)

Prior experience working with global DTC brands or digital media data

Proficient in English- Speaking, Reading,Writing & Listening.

Benefits

100% Remote

Competitive Total Rewards and flexible paid time off

Opportunities to give back through Measured for Good

Engaged, diverse, and curious culture

Award-winning technology powered by an agile, collaborative team

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Customer • AR

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