Bilingual Virtual Assistant (Front Desk) - 100% Permanent Work From Home

Job Description

This is a remote position.

We are currently seeking a

Bilingual Front Desk Virtual Assistant   to join our dynamic and growing property management team. This role is the first point of contact for our company—responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with the coordination of property maintenance activities.

As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.

Key Responsibilities

Customer Service

• Answer and route incoming calls with professionalism and a customer-first attitude
• Communicate effectively with property owners, tenants, vendors, and internal staff
• Document all communications clearly and accurately
• Assist in resolving customer inquiries and escalating issues when necessary

Administrative & Clerical Support

Maintenance Coordination

Requirements

Qualifications & Skills

Requirements

Bilingual : Fluent in English and Spanish High school diploma or equivalent required Excellent verbal and written communication skills Strong organizational and multitasking abilities in a fast-paced environment Proficient in Microsoft Office and internal software systems (training provided) Ability to manage multiple phone lines and prioritize tasks efficiently High attention to detail and accuracy in recordkeeping Team player with strong problem-solving skills and a customer-focused mindset A fast and reliable internet connection of at least 10 Mbps with internet backup available At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc