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Client & Talent Success Lead | Manila | Argentina

Client & Talent Success Lead | Manila | Argentina

OpsArmyBuenos Aires, Argentina
Hace 1 día
Tipo de contrato
  • Teletrabajo
  • Quick Apply
Descripción del trabajo

Role Overview

OpsArmy is hiring a Client & Talent Success Lead to serve as the trusted partner for both our clients and the offshore talent supporting their teams. You will own the end-to-end relationship experience ensuring that clients receive consistent, high-quality service while helping our talent succeed, grow, and stay highly engaged.

This role is perfect for someone who is naturally people-focused, proactive, articulate, and passionate about developing others. You are the glue that keeps the client-talent partnership strong, healthy, and aligned.

Apply here : https : / / operationsarmy.com / application

What You'll Do

Client Success & Relationship Ownership

  • Serve as the primary point of contact for assigned clients.
  • Build deep, trust-based relationships through regular check-ins and proactive communication.
  • Understand client goals, align expectations, and prevent issues before they arise.
  • Lead account health conversations and identify upsell / expansion opportunities.

Talent Development & Retention

  • Conduct coaching sessions, feedback loops, and 1 : 1 conversations with assigned talent.
  • Identify performance gaps early and work with the talent to develop improvement plans.
  • Support talent with any work-related concerns and ensure theyre equipped to succeed.
  • Champion talent engagement and retention by building strong rapport and trust.
  • Alignment & Issue Resolution

  • Ensure client expectations and talent output are always aligned.
  • Resolve misunderstandings, workflow challenges, and delivery issues before escalation.
  • Act as the bridge between client feedback and talent performance improvement.
  • Process Consistency

  • Help document clear workflows and SOPs that support both talent and client success.
  • Streamline communication processes and escalate issues when needed.
  • Who You Are

  • A strong communicator with exceptional emotional intelligence.
  • Naturally great at building relationships and earning trust.
  • Organized, reliable, and detail-oriented.
  • Skilled in coaching, mentoring, and giving constructive feedback.
  • Calm under pressure and solution-focused in high-stakes situations.
  • Requirements

  • 2-5 years in client success, account management, team leadership, HR, operations, or BPO environment.
  • Experience managing remote or offshore teams is a strong advantage.
  • Proven success in coaching, performance management, or people operations.
  • Strong writing and communication skills (non-negotiable).
  • Apply here : https : / / operationsarmy.com / application

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