Middle Operations Analyst

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In the Capital Federal , within the banking sector, we are actively seeking a professional to strengthen our team, with a hybrid model ( 1 day in person per week in CABA ) and dedicated to an analytical and problem-solving role , working on customer complaints and operational processes to improve customer experience and operational efficiency.

This is the team

In this role, you will be a key member of a highly qualified team of professionals. Your primary responsibility will be to manage and resolve claims received by the operations department . Here, you will have the opportunity to make a significant contribution to global technological progress while developing your skills and advancing your career.

This is you

• Analytical, data / process-oriented.
• Customer experience-minded , even if not a pure customer service role.
• Collaborative — interacts with CX, operations, tech, and customer success.
• Autonomous and proactive — takes ownership of topics.
• Able to prioritize and meet deadlines (SLAs).

Nice-to-have skills :

This is your role

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.