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Middle Customer Support Engineer (L2)ArgentinaCustomer Support.

EleksArgentina

Hace más de 30 días

Descripción del trabajo

ELEKSis looking for Middle Customer Support Engineer (L2) in Argentina.

ABOUT PROJECT

Our customer is a well-known financial advisory company from the USA that has been providing services since 1974. The project is a platform that allows brokers to organize the full working process with their clients : synchronize with the exchange for data, create reports, etc.

REQUIREMENTS

5+ years’ experience in technology support
Commanding knowledge and experience with Windows 10 / 11
Extensive experience with Microsoft Office 2019 / 2021 / Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Outlook functionality and protocols involved with connecting to Exchange
Mobile device support expertise
Knowledge of Active Directory and domain environments
Apple product experience a plus
CompTIA A+, Network+, Security+, or other certifications (Azure, etc.) also a plus
Excellent communication skills (phone etiquette, listening, and follow-up)
Upper-Intermediate English level

RESPONSIBILITIES

Providing daily support and leadership to first-level HelpDesk specialists via instant message, walk-ups, phone, and / or email

Ensuring service levels are maintained and tickets are tracked and resolved in a timely manner

Taking ownership of escalated tickets and resolving them successfully

Mentoring first-level specialists via technical assistance; creating a teachable moment from escalated tickets after resolution

Supporting spillover calls from the first-level queue when the call threshold has been surpassed

Monitoring and managing our instant message and chat platforms

Handling the weekly rotation of our Knowledge Base article maintenance

What will you get with ELEKS

Cooperation with a customer

Challenging tasks

Competence development

Ability to influence project technologies

Projects from scratch

Team of professionals

Dynamic environment with low level of bureaucracy

ABOUT

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Benefits

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