Talent.com
Esta oferta de trabajo no está disponible en tu país.
Engagement Manager

Engagement Manager

BioCatchCiudad Autónoma de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Hace 10 días
Descripción del trabajo

Overview

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. BioCatch’s clients include 34 of the world’s top 100 banks and 210 total financial institutions relying on BioCatch Connect to combat fraud, facilitate digital transformation, and grow customer relationships. The BioCatch Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of data analysis, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit BioCatch.com.

We are looking for an exceptional individual to join our vibrant growing Professional Services organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our largest customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Strategic Account Managers to identify and explore new opportunities to leverage BioCatch data and services to protect our customers from cybercriminals. You will present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by continued engagement with the customer. This role will work across multiple industries, with a primary focus on top tier Financial Institutions in Latin America including Brazil.

Role Responsibilities :

  • Manage risks to efficacy of the BioCatch solution for our most strategic customers.
  • Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.
  • Communicate customer expectations to the Solution Delivery team and Threat Analyst team when a project is in flow.
  • Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.
  • Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of BioCatch’s most beneficial product enhancements and feature releases.
  • Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D, Products and Engineering and manage escalations.
  • Lead & present Customer Business Reviews (onsite or remote) to customer business owners and top executives to review achievements, set goals and plan timelines for envisioned projects.
  • Provide periodic updates to internal stakeholders on customer overall status and KPIs.
  • Pair with Strategic Account Managers to identify new sales opportunities.
  • Evangelize the BioCatch solution, present at conferences and enhance your personal brand in the cyber security domain.
  • Support the preparation of BioCatch events such as BioCatch Connect and BioCatch Fraud Fighters. Invite your customers and make sure they attend the events.
  • Support the collection of supplier compliance forms and other customer’s requests about BioCatch information.
  • Manage project coordination and provide strategic oversight for project team to ensure adherence to a schedule and scope when delivering new use cases for customers.
  • Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.
  • Develop the work breakdown structure and iterate with each project to maintain efficiency.
  • Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines.
  • Coach the project team and provide feedback to team members on performance and be open to feedback in turn.
  • Prepare, review or provide input for Statement of Works. Validate technical feasibility and estimate effort for proposed work.
  • Support escalations with the customer support team when production incidents happen

Requirements

  • 5 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers.
  • Bachelor’s degree from a STEM subject / quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered.
  • Exceptionally strong verbal and written communication skills.
  • Fluent in English and Spanish (able to read / write and speak). Portuguese is strongly desired.
  • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
  • Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
  • Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
  • Advanced organizational and project management skills.
  • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently.
  • Expert ability to work in a team environment, by soliciting input and feedback. Ability to effectively manage conflict.
  • Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit.
  • Team work is a must. Strong negotiation skills.
  • #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Engagement Manager • Ciudad Autónoma de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina

    Ofertas relacionadas
    Business Development Manager Microsoft Dynamics (Relocate to Malta / Big 4)

    Business Development Manager Microsoft Dynamics (Relocate to Malta / Big 4)

    Black Pen RecruitmentBuenos Aires, Argentina
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Mostrar másÚltima actualización: hace más de 30 días
    Campaign and Marketing Operations Manager

    Campaign and Marketing Operations Manager

    PaystoneBuenos Aires, Buenos Aires, AR
    Quick Apply
    Join Paystone and Power the Future of Customer-Driven Growth!.At Paystone, we’re not just running campaigns—we’re redefining how businesses connect with their customers.Our produc...Mostrar másÚltima actualización: hace 15 días
    Talent Acquisition Specialist (Home Managers) – Fully Remote

    Talent Acquisition Specialist (Home Managers) – Fully Remote

    Atlas AssistantsBuenos Aires, Buenos Aires, .AR
    Quick Apply
    Remote (Must be available to work U.Full-Time or Contract (depending on experience) .Starting at $2,000 - $2,500 / month. Head of Operations, Founders 50.We manage the environment so it brings more jo...Mostrar másÚltima actualización: hace 7 días
    Sr. Growth Marketing Manager - Remote

    Sr. Growth Marketing Manager - Remote

    ZyteBuenos Aires, Buenos Aires, AR
    Teletrabajo
    Quick Apply
    At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte.Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries wh...Mostrar másÚltima actualización: hace 20 días
    Partnership and Business Development Manager

    Partnership and Business Development Manager

    UnicoinBuenos Aires, Buenos Aires, AR
    Quick Apply
    JOB PURPOSE Unicorn is looking for a strategic and driven Partnership and Business Development Manager.This role focuses on identifying, establishing, and nurturing partnerships with key players in...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Business Development Partner HR Recruiting (Microsoft Focus | Remote | DACH)

    Business Development Partner HR Recruiting (Microsoft Focus | Remote | DACH)

    M365ConnectTigre, Buenos Aires, Argentina
    Business Development Partner HR Recruiting (Microsoft Focus | Remote | DACH).Job Openings Business Development Partner HR Recruiting (Microsoft Focus | Remote | DACH). About the job Business Develop...Mostrar másÚltima actualización: hace 29 días
    • Oferta promocionada
    Chief of Staff

    Chief of Staff

    UnicoinAvellaneda, Buenos Aires, Argentina
    Chief of Staff – RemoteOverviewOur client is a fast-growing SaaS company transforming the partnerships space.They are building the next-generation PRM : an intuitive, automated platform that streaml...Mostrar másÚltima actualización: hace 1 día
    Affiliate Financial Advisor

    Affiliate Financial Advisor

    LaborintosBuenos Aires, AR
    Quick Apply
    Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores...Mostrar másÚltima actualización: hace más de 30 días
    Business Development Partner HR Recruiting (Microsoft Focus| Remote | DACH)

    Business Development Partner HR Recruiting (Microsoft Focus| Remote | DACH)

    M365ConnectBuenos Aires, Buenos Aires, Argentina
    Help us win new business for a remote-first recruitment agency specializing in Microsoft roles across the DACH region.Pitch our recruitment services to companies needing Microsoft tech talent (Exch...Mostrar másÚltima actualización: hace más de 30 días
    Cold Outreach Specialist

    Cold Outreach Specialist

    AliancersBuenos Aires, Buenos Aires, Argentina
    Very importante digital content marketing agency is looking for a proactive and communicative professional to drive a new client acquisition efforts. Reach out to potential clients via phone, introd...Mostrar másÚltima actualización: hace más de 30 días
    ARG - Email Marketing Manager

    ARG - Email Marketing Manager

    TidalBuenos Aires, Argentina
    Teletrabajo
    Quick Apply
    Job Title : Email Marketing Manager.Contractor Fee : $2,500 / month (USD).Engagement Type : Independent Contractor.Tidal is a Direct Placement Agency that helps job seekers find job opportunities for re...Mostrar másÚltima actualización: hace 20 días
    Account Manager & Appointment Setter

    Account Manager & Appointment Setter

    Adaptive TeamsBuenos Aires, AR
    Quick Apply
    Adaptive Teams is proud to be part of a group of companies founded by Nate Ginsburg, built with a two-fold mission : to discover and empower amazing talent while building strong, connected communiti...Mostrar másÚltima actualización: hace 6 días
    Junior Customer Onboarding Specialist

    Junior Customer Onboarding Specialist

    Decentralized MastersBuenos Aires, Buenos Aires, AR
    Teletrabajo
    Quick Apply
    Decentralized Masters is at the forefront of DeFi education globally.In just two years, we have grown from a pioneering pair of co-founders to over 120 dedicated professionals.Today, we are recogni...Mostrar másÚltima actualización: hace 1 día
    • Nueva oferta
    Site Engagement Liasion

    Site Engagement Liasion

    ICONBuenos Aires, Argentina
    ICON plc is a world-leading healthcare intelligence and clinical research organization.We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join u...Mostrar másÚltima actualización: hace menos de 1 hora
    Cold Email Outreach Expert

    Cold Email Outreach Expert

    AWISEEBuenos Aires, B, ar
    Quick Apply
    We are seeking an experienced Cold Email Outreach Expert who can manage the entire outreach process end-to-end.This includes technical setup, health checks, segmentation, and crafting personalized ...Mostrar másÚltima actualización: hace 20 días
    People Operations Coordinator | Growing U.S. food & beverage company • Remote 🥤

    People Operations Coordinator | Growing U.S. food & beverage company • Remote 🥤

    Atomic HRBuenos Aires, Buenos Aires, .AR
    Quick Apply
    We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide. We specialize in finding roles that align with your skills, expe...Mostrar másÚltima actualización: hace 27 días
    • Oferta promocionada
    Email Campaing Management Intern

    Email Campaing Management Intern

    GAOTek Inc.-, Buenos Aires, AR
    Job Description : We are looking for a motivated Email Marketing Intern to join our team.This internship offers hands-on experience in digital marketing, with a focus on email campaigns, audience en...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Chief of Staff

    Chief of Staff

    GlencoreBuenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
    Our client is a fast-growing SaaS company transforming the partnerships space.They are building the next-generation PRM : an intuitive, automated platform that streamlines onboarding, engagement, an...Mostrar másÚltima actualización: hace 2 días
    • Oferta promocionada
    Email Campaing Management Inter

    Email Campaing Management Inter

    GAOTek Inc.-, Buenos Aires, AR
    Job Description : We are looking for a motivated Email Marketing Intern to join our team.This internship offers hands-on experience in digital marketing, with a focus on email campaigns, audience en...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Email Marketing / Lead Generation / BD / DM

    Email Marketing / Lead Generation / BD / DM

    Gao Tek inc.Buenos Aires, Buenos Aires, AR
    We are looking for a motivated Email Marketing Intern to join our team.This internship offers hands-on experience in digital marketing, with a focus on email campaigns, audience engagement, and c...Mostrar másÚltima actualización: hace 8 días