Remote Service Coordinator - LATAM

Remote Service Coordinator

Job Title : Remote Service Coordinator

Location : Fully Remote

Working Hours : 9 : 00 AM – 6 : 00 PM (EST / CST / PST)

Salary : USD $1,200 / month + performance bonus

About ComForCare (Best Life Brands)

ComForCare is a trusted leader in home care services, dedicated to helping seniors and individuals with disabilities live safely, independently, and comfortably. As part of the Best Life Brands network, we deliver personalized, high-quality care through dedicated caregivers and support staff.

The Service Coordinator plays a vital role as the main point of contact for clients and caregivers, ensuring consistent communication, smooth care delivery, and exceptional service at every step.

Role Overview

We are seeking a proactive and detail-oriented Remote Service Coordinator to support daily operations, client communication, and care delivery processes. You will serve as a liaison between clients, families, caregivers, and internal teams to make sure services run efficiently and with a high level of professionalism.

This role requires strong customer service skills, excellent organization, and the ability to resolve issues quickly while maintaining a warm, compassionate approach.

Key Responsibilities

• Serve as the primary point of contact for clients and families, handling inquiries, concerns, and service updates.
• Provide real-time support to caregivers, ensuring they have accurate client information and shift details.
• Assist with onboarding processes, updating client files, and maintaining accurate service records.
• Coordinate with schedulers and recruiters to ensure staffing coverage for all ongoing and new client cases.
• Handle service-related concerns, follow-up calls, and client satisfaction check-ins.
• Document client notes, updates, incidents, and feedback in the CRM system.
• Support compliance by ensuring caregiver documentation and client records remain complete and up to date.
• Assist leadership with service reports, client updates, and periodic performance summaries.
• Collaborate with the care team to address urgent needs, last-minute changes, and service escalations.

Qualifications

Requirements