Branch Manager

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 799 ports across 144 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

We are looking for Branch Manager in Shanghai, Qingdao and Shenzhen. The Branch Manager is responsible to lead and manage the local sales, the operations and the customer service of the branch, ensuring alignment with the NMS objectives. The Branch Manager is responsible for the development of the local customer portfolio, operational excellence, and team leadership.

Job Description

• Commercial : Develop local customer portfolio, identification and escalation to Global Sales team of opportunities.
• Operational Oversight : Supervise daily operations, ensuring service excellence and operational efficiency.
• Budgeting : Prepare and monitor the branch’s annual budget, ensuring financial targets are met.
• Profitability & Collections : Analyze file profitability and manage customer balances and collections.
• Client Relationship Management : Maintain and strengthen relationships with key local clients, ensuring high levels of satisfaction and retention.
• Process Compliance : Ensure active compliance with the company’s Integrated Management System (IMS), including Quality, Environment, Compliance, Health & Safety, AEO (where applicable), Data Protection, and GDP.
• Reporting & Analysis : Provide regular reports on branch performance, market trends, and operational KPIs to senior management.
• Team Leadership : Lead and develop multidisciplinary teams across operations, local sales, and customer service, ensuring alignment with business goals and operational excellence.
• Performance Management : Conduct regular performance evaluations, set objectives, and provide feedback to support individual and team growth.
• Talent Development : Identify training needs and promote career development initiatives to enhance team capabilities and engagement.
• Culture & Collaboration : Foster a positive work environment based on accountability, collaboration, and continuous improvement.
• Workforce Planning : Ensure adequate staffing levels and resource allocation to meet operational demands and strategic priorities.
• Risk Management : Identify operational and commercial risks and support mitigation strategies.
• Stakeholder Engagement : Represent the branch in internal and external forums, maintaining strong relationships with clients and partners.
• Continuous Improvement : Promote innovation and process optimization across all areas of the branch.
• Sustainability & Compliance : Support corporate initiatives related to sustainability, legal compliance, and social responsibility.

At Noatum, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people talents in all their diversity while eliminating any form of discrimination.

REQUISITOS MÍNIMOS

University degree in Business Administration, Maritime Studies, Logistics, or related field.

MBA or Management Development Program is highly valued.

Fluent in English (spoken and written).

Additional languages are considered an asset.

Minimum 10 years of experience in Maritime and Shipping companies (Agencies, Carriers, MLOs, …)

Proven track record in local sales development, operational management, financial oversight, and team leadership within the maritime or logistics sector.