Operations & Technical Manager

ABOUT THE ROLE

As the Operations & Technical Manager at MDS, you will sit at the intersection of operations, systems, and execution. Your role is to ensure the entire organization runs smoothly by leading our internal tech team, maintaining and improving the systems that power MDS, and supporting every department with operational clarity, KPIs, hiring support, and process structure.

You’ll oversee automation workflows, system integrations, AI-driven tooling, project execution, and technical troubleshooting across platforms like Go High Level, Airtable, Zapier / Make, Softr, ClickUp, and more. At the same time, you’ll play a pivotal operational role—helping teams define and track KPIs, maintain SOPs, streamline communication, and execute cross-departmental projects with consistency and discipline.

This is a hands-on, hybrid technical–operations leadership role for someone who thrives in problem solving, systems thinking, and helping teams operate at their highest potential.

ABOUT YOU

You are both technically capable and operationally strong. You understand how systems, workflows, data, and teams fit together—and you naturally step into the space where structure, clarity, and execution are needed.

You’re comfortable leading a small technical team, prioritizing projects, guiding builds, and ensuring that automations, integrations, and dashboards run correctly. You can troubleshoot issues in tools like Make, Airtable, ClickUp, and GHL; read or write lightweight scripts; and understand APIs, webhooks, and AI agents well enough to guide others and keep builds on track.

At the same time, you excel in the operational domain—helping departments define clear KPIs, maintaining reporting structures, supporting hiring processes, creating and updating SOPs, and ensuring consistent execution across the company.

You communicate clearly with both technical and non-technical teammates, stay organized, and take ownership without waiting for direction. You bring reliability, accountability, and calm problem solving to a fast-paced environment—and you elevate the performance of the teams around you.

ABOUT US / / THE MDS EXPERIENCE

Our Evolution : A Leap from Humble Beginnings to E-commerce Excellence

Once a small circle of aspiring Amazon sellers, we've soared to new heights as Million Dollar Sellers (MDS). Today, MDS is more than a community; it symbolizes success and humbleness, where only the best  7-figure ecom and Amazon entrepreneurs gather.

Our Ethos : Where Giving Leads to Thriving

Rooted in the mantra "Give More, Get More," our ethos is the heartbeat of MDS. It's a world where active participation and mutual growth are not just encouraged, they're expected. Our community thrives on high engagement, shared wisdom, and authentic experiences. We pride ourselves on being a no-go zone for info-marketers and self-proclaimed gurus, keeping our space pure, practical, and power-packed with real-world knowledge.

Our Mission : Uniting the Brightest in E-commerce

Our mission is bold yet crystal clear - to bring together and facilitate information exchange and relationship building between the brightest minds in e-commerce who share our core values. With our members representing over 8 billion in sales in 2023, MDS stands tall as the premier league of e-commerce entrepreneurship. Our commitment is unwavering : to keep MDS at the forefront of thought leadership and trailblazing innovation in the industry while helping support our members success in their respective businesses

Who We Are :

MDS stands as a beacon for over 650 e-commerce entrepreneurs, generating a staggering 8 billion dollars on Amazon. It's a melting pot where innovation, networking, and collaboration are not just buzzwords, but a way of life. Our members, ranging from successful CEOs to visionary leaders, thrive in an ecosystem rich in knowledge, insights, and strategic partnerships.

Our Core Values : The MDS Creed

• Give More, Get More : We believe in abundance, where collective growth and success are not just dreams but realities.
• The Group Comes First : Our strength lies in unity, celebrating our achievements as a collective triumph.
• What Would Mom Say : We operate with ethics, respect, and kindness, non-negotiable values.
• Like-minded & Driven : Ambition, resilience, and the pursuit of excellence mark our shared journey.
• Show Up : Every interaction is a chance to inspire, learn, and make a difference.
• Proven : Our community is an exclusive arena for the proven, where merit and credibility are king.

Requirements

KEY RESPONSIBILITIES

QUALIFICATIONS :

5+ Years in Technical Operations or Operations Management

Demonstrated experience supporting internal systems, workflows, and cross-department operations in a fast-paced, remote environment. Prior roles blending operations, technical support, automations, or systems management are strongly preferred.

Technical Leadership & Team Management Experience

Experience leading or coordinating a technical or cross-functional team (developers, automation specialists, product managers, or similar). Comfortable prioritizing work, managing sprints, and ensuring timely delivery.

Hands-On Technical Skills

Proficiency with automation platforms (Make, Zapier), internal tooling (ClickUp, Airtable, Softr, Go High Level, G-Suite), and lightweight coding / scripting (JavaScript, Python, or similar). Comfortable working with APIs, webhooks, scrapers, and low-code / no-code environments.

AI Fluency & Workflow Integration

Familiarity with AI platforms such as ChatGPT, Claude, and Perplexity, with the ability to incorporate AI into automation, troubleshooting, documentation, and workflow optimization.

Operations, KPIs & Reporting Experience

Experience helping teams define KPIs, build dashboards, maintain data integrity, and create reporting systems. Ability to translate data into insights and operational recommendations.

Process, SOPs & Documentation Excellence

Strong background documenting SOPs, building process maps (Lucidchart, Figma), and creating operational clarity across systems and departments. Naturally structured and organized.

Hiring & People Operations Support

Experience assisting with hiring, screening, onboarding, or managing cross-departmental internal processes is a strong plus.

Clear, Calm & Reliable Communicator

Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, friendly guidance for non-technical teammates. Able to facilitate cross-department collaboration.

Proactive, Ownership-Focused Mindset

Self-starter who thrives in autonomous environments. Comfortable identifying problems, proposing solutions, and taking ownership without waiting for direction.

Educational Background

Bachelor’s degree in Information Systems, Computer Science, Business Operations, or a related field preferred. Equivalent experience, certifications, or demonstrable skill sets are also welcome.

Benefits

Bonus Opportunities :

Benefits