🟢 Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!
We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24 / 7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You’ll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.
🟩 What's in it for you :
- Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
- Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
- Build your skills in a 24 / 7 operational support environment, improving resilience, problem-solving, and analytical thinking
✅ Is that you?
2+ years of IT support and incident management experienceHands-on experience troubleshooting hardware, systems, applications, and networksLinux and Windows administration skillsExperience with monitoring and alerting tools (LogicMonitor, Datadog)Familiarity with cloud platforms (AWS, Azure), core services, and web servers (Apache, NGINX, IIS)Intermediate+ English level (verbal and written)Excellent communication, collaboration, and documentation skillsFlexibility and adaptability in a 24 / 7 support environmentAbility to follow processes consistentlyAbility to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflowsAnalytical mindset and logical approach to troubleshootingDesirable :
Familiarity with Prometheus, Grafana, and PagerDutyExperience with Jira and ConfluenceExperience with MongoDB and container management tools (k8s, Docker)Understanding of cloud-based infrastructure principles🧩Key responsibilities and your contribution
In this role, you’ll be part of our 24 / 7 support team, ensuring the stability and performance of client applications and infrastructure. You’ll work in rotating 8-hour shifts that include days, evenings, nights, and weekends.
Provide technical support for client applications, including incident response, troubleshooting, and escalation when requiredInvestigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring dataMonitor system health and performance using DataDog and LogicMonitorConfigure and maintain DataDog monitors, dashboards, and alertsSuggest improvements to application performance and reliability based on analysisShare timely and clear updates to teammates, stakeholders, and clients on incidents and resolutionsOur next steps :
✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer
Interested? Find out more :
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