Virtual Assistant - Customer Service & Administrative Support

Location : Remote (Work from Home)

Schedule : Full-time, Mon–Fri (8am–5pm, CST or EST)

Compensation : $1,200 USD per month

ABOUT OUR CLIENT

Our Client is focus on giving professional cleaning services, known for reliability, quality, and customer care. They help households maintain clean and comfortable environments while delivering exceptional service. Their mission is to make life easier for our customers by providing professional cleaning and excellent customer support.

ROLE DEFINITION

We are looking for a Virtual Assistant – Customer Service & Administrative Support to be a key point of contact for our customers and internal team. This person will ensure smooth communication, efficient scheduling, and accurate payment processing. It’s an excellent opportunity to become an integral part of a well-established brand and contribute to the success of our daily operations.

WHO ARE WE LOOKING FOR

We are seeking a reliable, customer-focused, and detail-oriented professional. The ideal candidate will have prior experience in customer service, administrative support, or scheduling , strong organizational skills, and a professional yet warm phone manner. This role requires someone who is comfortable managing multiple tasks, handling sensitive customer communications, and working independently in a remote environment.

RESPONSIBILITIES

1. Customer Service

a.- Customer Inquiry Handling :

• Answer incoming calls and respond to inquiries in a friendly, professional manner.
• Book cleaning appointments and manage schedules efficiently.
• Relay updates, changes, or special instructions to cleaners.

b.- Appointment Coordination :

2. Administrative Support

a.- Day-to-Day Support :

b.- Task Tracking :

3. Collections & Payment Processing

a.- Payment Management :

b.- Customer Relations in Collections :

QUALIFICATIONS

Requirements