Virtual Assistant - E-commerce & Customer Service

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in  e-commerce & customer service  to join our client's team and take their operations to the next level.

In this role, you will be responsible for performing various tasks, including :

• Manage and update Shopify store (products, SEO alignment, store optimization);
• Handle Etsy store management, including listing optimization for visibility and conversions;
• Manage TikTok Shop setup, marketing, and daily operations;
• Respond quickly and professionally to customer inquiries on Etsy, TikTok Shop, Instagram, and Shopify;
• Provide clear, helpful, and polite communication to ensure customer satisfaction and prevent lost sales;
• Track conversations, follow up in a timely manner, and escalate complex cases when needed;
• Create and implement content strategies for TikTok, Instagram, and Pinterest;
• Edit and schedule engaging short-form videos, staying aligned with current trends;
• Maintain consistent branding across platforms;
• Suggest content ideas that increase engagement and drive sales;
• Manage campaigns using Flodesk (or similar tools);
• Design newsletters and graphics using Canva;
• Track and report performance (open rates, CTRs);
• Support sales funnel creation and management to increase conversions;
• Report on growth metrics : followers, engagement, customer messages resolved, sales impact;
• Provide actionable, data-driven suggestions for improvement;

Requirements

Benefits

Remember to upload your data in English, please. Including your resume.