Business Assistant (Retail Operations)

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders?

We are seeking an enthusiastic and detail-oriented Business Assistant (Retail Operations) to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused.

If you’re detail-oriented, thrive in a fast-paced environment, and can balance structure with flexibility, we’d love to hear from you.

Responsibilities :

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO / STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Requirements

Benefits